Amped PCR Transformed Communication and Collaboration with Eric.ai
Amped PCR is a cutting-edge UK-based startup specialising in rapid PCR diagnostics. As the company continues to grow, effective communication, both internally and externally, has become critical to their success. To keep up with their expanding operations and client base, Amped PCR needed a solution to improve how they manage both internal team meetings and external calls with clients, partners, and stakeholders.
Challenges
As Amped PCR scaled, they faced a few communication challenges:
- Internal Meeting Management: With the business rapidly growing, Amped PCR found themselves having frequent meetings, which made it difficult to keep track of discussions, decisions, and follow up actions.
- External Call Management: Keeping up with the details from external calls with clients and partners, such as key decisions, project updates, and next steps, was becoming increasingly difficult to manage manually.
- Information Consistency: Ensuring that all team members and stakeholders, both inside and outside the company, stayed informed and aligned was a growing challenge as the company expanded.
Solution: Eric.ai!
To address these challenges, Amped PCR adopted Eric.ai after a strong recommendation from a business they work closely with. During their trial, the team was thoroughly impressed with how the platform transformed their meetings by automatically transcribing conversations, summarising key points, and organising action items. After experiencing the benefits firsthand, Amped PCR didn’t hesitate to commit to an Eric.ai subscription, ensuring the platform would continue to optimise all their meetings moving forward.
Why Amped PCR Chose Eric.ai
- Automated Transcriptions for all virtual meetings: Whether it’s an internal team meeting or a call with a client, Eric.ai automatically transcribes the entire conversation, ensuring no details are ever missed.
- Efficient Action Tracking: Eric.ai highlights key decisions and next steps, making it easy for the team to track action items and follow through on tasks.
- Improved Collaboration: Eric.ai provides clear and concise summaries of all meetings, helping Amped PCR keep both their team and external partners informed and aligned without the need for additional clarification.
- Great Customer Service: The Eric.ai support team has been consistently responsive and helpful. Any minor issues were quickly resolved by a friendly and knowledgeable team, giving Amped PCR confidence in the platforms reliability.
Results
Since implementing Eric.ai, Amped PCR has seen a significant improvement in their communication processes and are really happy they chose to subscribe to Eric.ai:
- Enhanced Meeting Efficiency: Both internal and external meetings are now more productive, with less time spent taking notes and more focus on the discussions. Clear summaries allow the team to quickly review outcomes and next steps.
- Better Client and Partner Engagement: With Eric.ai capturing every detail from external calls, Amped PCR is able to maintain strong relationships with clients and partners by ensuring that nothing is overlooked in follow-ups or project updates.
Conclusion
For a rapidly growing startup like Amped PCR, Eric.ai has been essential in streamlining both internal and external communications, helping them save time, stay organised, and maintain strong relationships as they continue to grow.
